Module
Support Operations
Dedicated support workflows for school admins, principals and platform teams.
Overview
Keep platform support separate from normal school messaging with dedicated cases, school context, service actions, support keys and full audit visibility.
Problems solved
- Support conversations get mixed with normal school messages
- Platform teams need organization context before taking action
- Service actions require proof of who did what and why
Features
- Dedicated support queue
- School admin and principal cases
- Support case messages
- Service support key
- Support action audit
- Incident and domain context
- Tenant profile access
- Role-aware support visibility
Benefits
- Cleaner support communication
- Better context for platform support teams
- Audit-ready service history for every organization
Role-specific value
Technical supportPlatform adminsSchool adminsPrincipals
Integration possibilities
ERPNext supportEmailMSG91Audit logs
Frequently asked questions
Explore other modules
Every module connects to the rest of the platform.
Ready to build a smarter school?
See how Skolaroid can connect your administration, teachers, students and parents in one intelligent platform.